Terms & Conditions

Refund Policies

  • Booking and Payment

    • All courses must be booked and paid for in full prior to attendance.

    Refund Policy

    • The course must be booked and paid in full at the time of reservation.

    • All sessions are non-refundable.

    • If the tutor is unable to conduct the course for any reason, a full refund will be issued.

    • Attendance and Rescheduling:

      • Missing a scheduled session on the day of the workshop is non-refundable and cannot be rescheduled.

      • We require at least 5 days' notice to reschedule & fill your spots. We have small class sizes and value each spot so the more notice the better! If you need to reschduel you can do so through your original order confirmation- otherwise email us at hello@themudhouse.co.uk

  • Short Courses

    • Short courses must be booked and paid in full.

    • Due to limited space, we are unable to offer full refunds for cancellations. However, we understand that circumstances may arise. Refunds for cancellations will be issued as follows:

      • Cancellations made up to 3 weeks before the class will receive an 80% refund (after a 10% admin fee).

      • Cancellations made 2 weeks before the class will receive a 40% refund (after a 10% admin fee).

      • Cancellations made within 2 weeks of the class will not be refunded.

    • If you cannot attend, you may transfer your booking to another name. No refunds will be issued for missed classes.

    • Transfers between different classes are not permitted.

    • Should the tutor be unable to conduct a session, a catch-up session will be arranged with the group.

    • If the tutor cancels the course, a full refund will be issued.

    Absence During Courses

    • Rescheduling of sessions is not applicable due to small class sizes.

  • 1. Firing and Glazing

    • All pottery pieces created during classes at The Mud House will be fired and glazed by our instructors. This process typically takes 5-6 weeks after your class for completion.

    • Students will be notified via email when their finished pieces are ready for collection.

    2. Collection of Finished Pieces

    • Finished pottery pieces must be collected from The Mud House within 30 days of notification. After this period, we reserve the right to reallocate uncollected pieces.

    • If you are unable to collect your pieces within the specified timeframe, please contact us to discuss alternative arrangements.

    3. Damage During the Firing Process

    • While we take great care in the firing and glazing processes, The Mud House cannot be held responsible for any minor imperfections or changes in your pieces that may occur during firing.

    • If any pieces are damaged beyond repair during the firing process, we will inform you promptly and offer a refund or replacement at our discretion.

    4. Shipping of Finished Pieces

    • If you are unable to collect your finished pieces in person, we can arrange to ship them to your specified address at your expense.

    • Shipping costs will be calculated based on the weight and dimensions of your pieces. You will be informed of the total shipping cost before dispatch.

    5. Care Instructions for Your Finished Pieces

    • All finished pieces are intended for use unless otherwise specified. However, due to their handmade nature, we recommend hand washing whenever possible.

    • Although our functional ware is generally microwave- and dishwasher-safe, prolonged exposure to extreme temperatures or harsh conditions may affect the longevity of your pottery.

    6. Acceptance of Terms

    • By participating in pottery classes at The Mud House and creating your pottery pieces, you acknowledge and accept these terms and conditions regarding the handling and care of your finished work.

  • Shipping

    • Shipping is currently handled via Royal Mail or UPS. Other providers can be arranged upon customer request, which may be more cost-effective for larger orders.

    • For wholesale orders within a two-hour drive, I may deliver personally, although shipping charges will still apply.

    Packaging

    • Please reuse as much of the packaging as possible. We prioritize using recyclable materials whenever feasible.

    Product Use

    • All functional ware is microwave- and dishwasher-safe; however, because they are handmade, they require more care than mass-produced ceramics.

    • We recommend washing by hand whenever possible. It’s best to wash pots quickly after use and avoid leaving liquids in them for extended periods. While they can be used in the microwave or dishwasher, hand washing is the optimal care method.

    Variations

    • Each piece from The Mud House is handmade, leading to minor variations in size, shape, and color, which are common in handcrafted products.

    • While every effort is made to ensure that items in a set match closely, perfect matches cannot be guaranteed with items you may already own.

    • Images of products may vary based on the quantity available for a specific item. However, pieces listed without quantity options should match the images exactly.

    Warranty

    • The Mud House warrants its products against manufacturing defects. We reserve the right to examine any pieces that may have been damaged due to such defects and to determine if the damage was caused by manufacturing flaws.

    • While we take every precaution to ensure that our pottery is defect-free upon leaving the shop, we cannot assume liability for damages incurred after sale (except for breakage during shipping – see below).

    Breakage During Shipping

    • Please check your merchandise immediately upon receipt.

    • If you find any damage, follow the instructions provided with your shipment, which may differ based on the carrier.


Terms of Service

OVERVIEW
This website is operated by The Mud House Community Ceramics Studio. Throughout the site, the terms “we”, “us” and “our” refer to The Mud House. We offer this website, including all information, tools and services available from this site to you, the user, subject to your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing products or services from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), including any additional terms, conditions and policies referenced or linked herein. These Terms apply to all users of the site, including browsers, vendors, customers and contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By using any part of the site, you agree to these Terms. If you do not agree, please refrain from using the site or services. Any updates or additions to our offerings will also be governed by these Terms, which we may update from time to time—please review this page regularly. Continued use of the site after any changes indicates your acceptance of those updates.

Our store is hosted on a third-party platform, providing us with the e-commerce infrastructure to sell our products and services.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms, you confirm that you are at least the age of majority in the UK (18+), or that you have obtained parental permission if younger. You may not use our products for any unlawful or unauthorised purpose, nor breach any laws in your jurisdiction.

You agree not to transmit malicious software, viruses or harmful code. Violating these Terms may result in immediate termination of your access.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone at any time.
Your content (excluding payment details) may be transferred unencrypted, involving network transmission and necessary technical adaptation. Payment details are always encrypted.

You agree not to reproduce, resell or exploit any part of our service without our written permission.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We endeavour to ensure information on the site is accurate, but we are not responsible if it is incomplete or out of date. Any information should be checked against primary or more current sources before making decisions.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices and availability are subject to change without notice. We may modify or suspend parts of the service at any time without liability.

SECTION 5 – PRODUCTS OR SERVICES

Certain products or services may be available exclusively online, subject to limited stocks and our Refund Policy. We aim to display colours and images as accurately as possible, but cannot guarantee perfect colour matching due to differences in monitors.

Descriptions and prices may change at any time. We reserve the right to limit sales or discontinue products.

SECTION 6 – BILLING AND ACCOUNT INFORMATION

We may refuse or cancel orders at our discretion and may restrict quantities. You agree to provide accurate, current information and to update it promptly to assist with order processing.

SECTION 7 – OPTIONAL THIRD-PARTY TOOLS

We may link to third-party tools that we do not monitor or control. These are provided “as is” without warranties. Use them at your own risk, and review the relevant terms of service.

SECTION 8 – THIRD-PARTY LINKS

Our website may contain links to third-party sites. We are not responsible for the content or practices of these sites. Please review their policies before engaging.

SECTION 9 – COMMENTS AND OTHER SUBMISSIONS

By submitting comments or suggestions, you grant us permission to use, edit and publish them without compensation. You must ensure your comments do not infringe on third-party rights or include unlawful or offensive content.

SECTION 10 – PERSONAL INFORMATION

Your submission of personal data is governed by our Privacy Policy, available on our website.

SECTION 11 – ERRORS AND OMISSIONS

We may correct inaccuracies or update information on the site at any time without prior notice. We accept no obligation to do so.

SECTION 12 – PROHIBITED USES

You must not use the site unlawfully or in a way that infringes others’ rights. This includes transmitting malware, spam, or attempting to breach security measures.

SECTION 13 – WARRANTIES AND LIABILITY LIMITATION

We provide the website and services “as is” without guarantees of error-free operation or accuracy. We accept no liability for damages arising from your use or inability to use the site.

SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.
You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and Services delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall The Mud House, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, Service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless The Mud House and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United Kingdom – England & wales.

SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at hello@themudhouse.co.uk
Our contact information is posted below:
Romud Ltd Trading as The Mud House

Opening Hours:
Monday-Thursday, 9-9pm
Sat & Sunday  11am-5pm