Shipping‍ ‍

• Shipping is currently handled via Royal Mail or UPS. Other providers can be arranged upon customer request, which may be more cost-effective for larger orders.

• For wholesale orders within a two-hour drive, I may deliver personally, although shipping charges will still apply.

Packaging‍ ‍

• Please reuse as much of the packaging as possible. We prioritize using recyclable materials whenever feasible.

Product Use‍ ‍

• All functional ware is microwave- and dishwasher-safe; however, because they are handmade, they require more care than mass-produced ceramics.

• We recommend washing by hand whenever possible. It’s best to wash pots quickly after use and avoid leaving liquids in them for extended periods. While they can be used in the microwave or dishwasher, hand washing is the optimal care method.

Variations‍ ‍

• Each piece from The Mud House is handmade, leading to minor variations in size, shape, and color, which are common in handcrafted products.

• While every effort is made to ensure that items in a set match closely, perfect matches cannot be guaranteed with items you may already own.

• Images of products may vary based on the quantity available for a specific item. However, pieces listed without quantity options should match the images exactly.

Warranty‍ ‍

• The Mud House warrants its products against manufacturing defects. We reserve the right to examine any pieces that may have been damaged due to such defects and to determine if the damage was caused by manufacturing flaws.

• While we take every precaution to ensure that our pottery is defect-free upon leaving the shop, we cannot assume liability for damages incurred after sale (except for breakage during shipping – see below).

Breakage During Shipping‍ ‍

• Please check your merchandise immediately upon receipt.

• If you find any damage, follow the instructions provided with your shipment, which may differ based on the carrier.

Booking and Payment

• All courses must be booked and paid for in full prior to attendance.

Refund Policy

• The course must be booked and paid in full at the time of reservation.

• All sessions are non-refundable.

• If the tutor is unable to conduct the course for any reason, a full refund will be issued.

• Attendance and Rescheduling:

  • Missing a scheduled session on the day of the workshop is non-refundable and cannot be rescheduled.

  • We require at least 5 days' notice to reschedule & fill your spots. We have small class sizes and value each spot so the more notice the better! If you need to reschduel you can do so through your original order confirmation- otherwise email us at hello@themudhouse.co.uk

Short Courses

• Short courses must be booked and paid in full.

• Due to limited space, we are unable to offer full refunds for cancellations. However, we understand that circumstances may arise. Refunds for cancellations will be issued as follows:

  • A 10% admin fee applies to all cancellations.

  • Cancellations made up to 3 weeks before the class will receive an 80% refund (after a 10% admin fee).

  • Cancellations made 2 weeks before the class will receive a 40% refund (after a 10% admin fee).

  • Cancellations made within 2 weeks of the class will not be refunded.

• If you cannot attend, you may transfer your booking to another name. No refunds will be issued for missed classes.

• Transfers between different classes are not permitted.

• Should the tutor be unable to conduct a session, a catch-up session will be arranged with the group.

• If the tutor cancels the course, a full refund will be issued.

Absence During Courses

• Rescheduling of sessions is not applicable due to small class sizes.

Version: 3.0  |  Last reviewed: Jan 2026  |  Next review: 2027

Memberships

Minimum term: Memberships require a minimum commitment of 2 months.

Cancellation: One month's written notice is required to cancel a membership. Notice should be sent to el@themudhouse.co.uk. Memberships run on a rolling monthly basis and we do not offer partial-month refunds.

Membership suspension: We are not able to pause or suspend memberships without continued payment. Members who wish to take a break may cancel with one month's notice and will be added to the top of the waiting list for when they wish to return.

Pay As You Go (PAYG)

PAYG credit is valid for 2 months from purchase and is non-refundable once purchased, except where The Mud House is unable to provide access to the studio

Version: 2.0  |  Last reviewed: Jan 2026  |  Next review: 2027

Overview

This Code of Conduct sets out the everyday behaviour we expect from everyone who participates in The Mud House community, whether as a member, course student, PAYG maker, or visitor. It works alongside our Community Guidelines and all other studio policies.

The Mud House is a shared creative space. The experience everyone has here depends on the care, respect, and generosity each person brings. We ask everyone to help make this a place where people can create freely and feel genuinely welcome.

In the Studio

•       Treat all people — members, students, tutors, technicians, staff, and visitors — with courtesy and respect at all times

•       Respect the personal space and concentration of others; be mindful of noise levels

•       Care for shared equipment as you would your own

•       Leave your workspace, and any shared area you use, cleaner than you found it

•       Follow the guidance of technicians and studio staff; their instructions exist to keep everyone safe

•       Do not interfere with or move another person's work

•       Report any safety concerns, accidents, or equipment issues to a technician promptly

Towards Other People

•       Be kind, patient, and inclusive — we are a community of makers at many different levels

•       Refrain from unsolicited personal remarks, whether about someone's appearance, identity, or work

•       Respect that tutors, technicians, staff and members are here in a professional or creative capacity; personal relationships outside the studio context must never be pursued without clear mutual consent

•       Accept boundaries — if someone indicates they do not wish to be contacted, socialise, or have a personal relationship, respect this immediately and completely

•       Do not contact tutors, technicians, staff, members via their personal social media, personal phone numbers, or other private channels

Online and Social Media

•       Do not photograph or share images of other members, students, or staff without their explicit consent

•       Represent The Mud House community positively and honestly in any public forum

•       Use the community WhatsApp group respectfully and for studio-related purposes

•       Do not seek out or make contact with tutors, technicians, staff or members through their personal social media profiles

Conduct We Will Not Accept

The following will not be tolerated and may result in immediate removal from the studio:

•       Any form of bullying, harassment, or intimidation (see Bullying & Harassment Policy)

•       Discrimination on the basis of race, gender, age, disability, sexual orientation, religion, or any other protected characteristic

•       Physical aggression or threatening behaviour of any kind

•       Attending the studio under the influence of alcohol or drugs

•       Theft or deliberate damage to studio property or another person's work

•       Persistent unwanted contact with a member, student, tutors, technicians & staff after they have made clear they do not welcome it

Consequences of Breaching This Code

Depending on the nature and severity of the breach, consequences may include a verbal or written warning, suspension, or permanent removal from the studio. The Mud House reserves the right to end a membership or course enrolment without full refund where behaviour constitutes a serious breach of this Code.

Version: 2.0  |  Last reviewed: Jan 2026  |  Next review: 2027

Statement of Intent

The Mud House is committed to providing a safe working and creative environment for all members, students, staff, freelancers, and visitors. We take our responsibilities under the Health and Safety at Work Act 1974 and related regulations seriously, and we aim to ensure that risks are identified, managed, and communicated clearly.

Responsibility for health and safety at The Mud House rests with Studio Director Ros (ros@themudhouse.co.uk) and Studio Manager El (el@themudhouse.co.uk).

Key Risks and Controls

Silica dust: Clay dust is a serious respiratory hazard. All cleaning must be done using wet methods. Dry sweeping, brushing, or sanding is prohibited inside the studio. Full details are set out in the Members Handbook.

Kiln heat: Kilns reach temperatures up to 1,240°C. Only trained staff operate kilns. Members must not touch, open, or interfere with kilns.

Heat guns: Must be signed out from a technician and used only after a safety induction.

Sharp tools: Knives, loop tools, and needles must be handled with care and never left unattended.

Heavy lifting: Members should ask a technician for assistance when moving heavy buckets. Improper lifting can cause injury.

Wet floors: Clay and water create slipping hazards. Members must mop their area after use and place caution signs when floors are wet.

Electrical safety: Cables must be kept away from water. Faults must be reported to a technician immediately. Do not use damaged equipment.

Glaze materials: Some glaze materials are hazardous in raw form. Members must follow all glaze safety guidelines in the Handbook.

Fire Safety

Fire evacuation plans are displayed at the front door and at the bottom of the stairs. The meeting point is under the viaduct on the opposite side of the road. Full fire safety procedures are set out in the Members Handbook.

First Aid

A first aid kit is available in the studio. In the event of an accident, notify a technician or member of staff immediately. Serious incidents should be reported to emergency services by calling 999.

Reporting

All accidents, near-misses, and safety concerns should be reported to a technician on duty or to hello@themudhouse.co.uk. Incidents are recorded and reviewed to help prevent recurrence.

Member Responsibility

By using The Mud House, all members and students agree to follow the health and safety guidelines set out in this policy and in the Members Handbook, to use equipment only as instructed, and to take reasonable care of their own and others' safety

Version: 2.0  |  Last reviewed: Jan 2026  |  Next review: 2027

Privacy Policy

1. Who We Are

The Mud House ("we", "us", "our") is a ceramics studio and workshop provider based in the United Kingdom, operating at www.themudhouse.co.uk. We are the data controller for all personal information collected through this website.For any privacy-related questions, please contact us at: hello@themudhouse.co.uk

2. What Information We Collect

When you book a class or workshop, or get in touch with us, we may collect the following personal information:

Name – so we know who is attending our classes

Email address – to send booking confirmations, reminders, and updates

Booking details – the class or workshop you have booked, date, and time

Payment information – processed securely via our payment provider (see Section 5). We do not store your card details directly. We also collect non-personal technical data automatically when you visit our website, including your IP address, browser type, and pages visited (see Section 5 on Google Analytics).

3. Why We Collect Your Information

We use your personal data for the following purposes and legal bases under UK GDPR:

To process and manage your workshop bookings – this is necessary to fulfil our contract with you (Article 6(1)(b) UK GDPR)

To send booking confirmations, reminders, and class-related updates – necessary for our contract with you

To send you occasional news, offers, and updates about The Mud House – based on your consent, where you have opted in (Article 6(1)(a) UK GDPR). You can withdraw this consent at any time.

To improve our website and understand how visitors use it – based on our legitimate interests in running and improving our business (Article 6(1)(f) UK GDPR)

To comply with legal obligations, such as keeping financial records (Article 6(1)(c) UK GDPR)

4. How Long We Keep Your Data

We retain your personal information only for as long as necessary:

Booking and payment records – kept for 7 years to comply with HMRC financial record-keeping requirements

Marketing contact preferences – kept until you unsubscribe or ask us to delete your information

Website analytics data – retained according to Google Analytics default retention settings (up to 26 months)

5. Third Parties We Share Data With

We use a small number of trusted third-party services to operate our website and bookings. These are:

Google Analytics
We use Google Analytics to understand how visitors use our website. This collects anonymised data about your visit (pages viewed, time spent, general location). Google may transfer this data outside the UK/EEA. You can opt out of Google Analytics tracking by installing the Google Analytics opt-out browser add-on. For more information, see Google's Privacy Policy.

Email Marketing (Mailchimp or similar)
If you have opted in to our mailing list, your name and email address are stored with our email marketing provider. They process this data on our behalf and are not permitted to use it for their own purposes. You can unsubscribe at any time using the link at the bottom of any of our emails.Meta / Instagram Pixel
Our website uses the Meta Pixel, which allows us to measure the effectiveness of our advertising on Facebook and Instagram. This may collect information about your visit and link it to your Facebook/Instagram account if you are logged in. You can manage your ad preferences via Facebook's Ad Settings. For more information, see Meta's Privacy Policy.

Payment Processing
Payments are handled by our secure payment provider. We do not store your full card details on our systems. Please refer to your payment provider's own privacy policy for details of how they handle your payment data.We do not sell, rent, or trade your personal information to any third parties for their own marketing purposes.

6. Cookies

Our website uses cookies — small text files stored on your device — to help the site function and to analyse how it is used. The main cookies we use are:

Essential cookies – required for the website to work (e.g. session management)

Analytics cookies – Google Analytics cookies to understand website usage

Marketing cookies – Meta Pixel cookies to measure ad performance

When you first visit our website, you will be asked to consent to non-essential cookies. You can change your cookie preferences at any time via [your cookie settings link].

7. Your Rights Under UK GDPR

As a UK resident, you have the following rights regarding your personal data:

Right of access – you can request a copy of the personal data we hold about you

Right to rectification – you can ask us to correct any inaccurate information

Right to erasure – you can ask us to delete your personal data, subject to legal retention obligations

Right to restrict processing – you can ask us to limit how we use your data

Right to data portability – you can request your data in a machine-readable format

Right to object – you can object to our use of your data for marketing or legitimate interests purposes

Right to withdraw consent – where we rely on consent, you can withdraw it at any time without affecting the lawfulness of previous processingTo exercise any of these rights, please email us at [your email address]. We will respond within one calendar month.If you are not satisfied with our response, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

8. Data Security

We take the security of your personal data seriously. We use appropriate technical and organisational measures to protect your information against unauthorised access, loss, or disclosure. All data is transmitted over encrypted connections (HTTPS).

9. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will post any updates on this page with a revised "last updated" date. We encourage you to review this page periodically.

10. Contact Us

If you have any questions about this privacy policy or how we handle your personal data, please contact us:

Email: hello@themudhouse.co.uk

Website: www.themudhouse.co.uk

Address: 82 Preston Road, Brighton, BN1 6AE

Version: 2.0  |  Last reviewed: Jan 2026  |  Next review: 2027

Purpose

The Mud House is committed to providing a safe, respectful, and inclusive environment for all students, members, staff, freelance tutors, and visitors. This policy makes clear what behaviour is unacceptable, how concerns can be raised, and how we will respond.

Scope

This policy applies to all individuals at The Mud House, including members, course students, PAYG makers, visiting tutors, freelancers, technicians, and employed staff. It covers behaviour that takes place on studio premises, during studio events, and in any digital or social media communication connected to The Mud House community.

What Is Bullying?

Bullying is repeated behaviour intended to hurt, intimidate, humiliate, or undermine a person. Examples include:

•       Repeated unkind, mocking, or belittling comments

•       Deliberate exclusion or social isolation

•       Spreading rumours or gossip

•       Persistent criticism that goes beyond reasonable feedback

•       Misuse of power to intimidate or control

What Is Harassment?

Harassment is unwanted conduct related to a protected characteristic (including age, disability, gender, race, religion, or sexual orientation) that has the purpose or effect of violating dignity or creating an intimidating, hostile, or offensive environment. It also includes:

•       Unwanted physical contact of any kind

•       Sexually inappropriate comments, gestures, or behaviour

•       Repeated unwanted messages, contact, or attention, including via social media or personal accounts

•       Attempting to find or contact staff or members through personal social media, personal phone numbers, or other private channels without their consent

•       Persisting in personal contact or conversation after a person has clearly indicated they do not wish to continue it

Our Expectations

Everyone at The Mud House is expected to:

•       Treat all people with courtesy, dignity, and respect

•       Respect personal and professional boundaries

•       Accept that a refusal of contact, friendship, or a personal relationship is final and must be respected

•       Refrain from contacting staff or members outside of the studio context without their explicit consent

•       Report any behaviour they witness or experience that may breach this policy

How to Report a Concern

If you experience or witness bullying or harassment, you are encouraged to report it. You can do so:

•       In person by speaking to any member of studio staff or management

•       By emailing hello@themudhouse.co.uk

•       By contacting Studio Director Ros at ros@themudhouse.co.uk for more sensitive concerns

All reports will be handled with care and in confidence. The identity of the person raising a concern will not be shared without their consent wherever possible.

What Happens When a Report Is Made

The Mud House will:

•       Acknowledge the concern promptly

•       Investigate the matter fairly, giving all parties an opportunity to be heard

•       Take appropriate action, which may include a formal warning, suspension, or permanent removal from the studio

•       Keep a confidential record of the concern and the steps taken

Where behaviour is found to breach this policy, action will be taken regardless of the seniority, role, or length of membership of the person concerned.

Consequences

Depending on the severity of the behaviour, outcomes may include:

•       A formal written warning

•       Suspension from the studio pending investigation

•       Permanent removal of membership or course access, with a proportionate refund where appropriate

•       In serious cases, referral to the relevant authorities

False or Malicious Reports

Reports made in good faith, even if not upheld, will not result in any negative consequences for the person who raised them. However, deliberately false or malicious reports may themselves be treated as a breach of this policy.

Version: 2.0  |  Last reviewed: Jan 2026  |  Next review: 2027

Purpose

The Mud House is a vibrant, welcoming community, and we love sharing the creativity and energy of our studio. This policy sets out the guidelines for photography, filming, and social media use within the studio and in connection with The Mud House.

Photography by The Mud House

We occasionally photograph and film studio sessions, finished work, events, and the studio environment for use on our website, social media channels, newsletters, and promotional materials.

We will always ask for your verbal or written consent before publishing any photograph in which you are clearly identifiable. You may decline without any impact on your membership or access to the studio, and you may withdraw consent at any time by contacting hello@themudhouse.co.uk.

Photography by Members and Students

You are welcome to photograph your own work and your own creative process. However, please follow these guidelines:

•       Do not photograph or film other members, students, staff, or their work without asking first

•       If someone declines to be photographed, respect this immediately and do not ask again

•       Do not take or share photographs of the studio that identify or display another person's work without their permission

•       Group shots at events or social evenings are generally fine, but check with those included before sharing publicly

Sharing on Social Media

We encourage members and students to share their own work on social media. When doing so:

•       Tag us @themudhouse if you'd like to — we love seeing what you create

•       Do not tag other members or post images of them without their explicit consent

•       Do not share information about other members' personal circumstances, work, or lives in any public forum

•       Represent the studio positively; do not post content that could damage the reputation of The Mud House or any individual within our community

Staff Social Media

Staff and tutors at The Mud House maintain professional boundaries in their relationship with students and members. Please do not search for, follow, or contact staff members on their personal social media accounts unless they have specifically invited you to do so. Studio communications should remain through studio channels: hello@themudhouse.co.uk or the community WhatsApp group.

Breaches of This Policy

Sharing photographs or content that breaches another person's privacy, or that causes distress to a member or staff member, will be treated as a breach of our community guidelines and may result in removal from the studio.

Version: 2.0  |  Last reviewed: Jan 2026  |  Next review: 2027

Our Commitment

The Mud House believes that pottery should be accessible to everyone. We are committed to being as inclusive and welcoming as possible for people of all abilities, backgrounds, and access requirements.

Current Physical Limitations

We want to be transparent about the current limitations of our studio layout so that prospective members and students can make informed decisions:

•       The members' area and studio toilets are located in the basement, which is not currently accessible via lift or ramp

•       The only available toilet is in the basement and is not wheelchair accessible

We are actively exploring ways to improve physical access and welcome suggestions from our community.

Adjustments and Support

If you have a disability, health condition, or access requirement that may affect your use of the studio, please contact us before booking so we can discuss how best to support you. We are happy to explore reasonable adjustments, including relocating workspaces, adapting processes, or providing additional support during sessions.

Please contact El at el@themudhouse.co.uk or Ros at ros@themudhouse.co.uk to discuss your needs in confidence.

Emergency Evacuation

If you have a mobility need that may affect your ability to evacuate independently, please inform studio management when you join. We will assign a dedicated team member to support you in any evacuation.

Feedback

We welcome feedback on how we can improve access at The Mud House. Please email hello@themudhouse.co.uk with any suggestions or concerns.