Frequently Asked Questions

  • At The Mud House, we offer a wide range of pottery classes, including hand-building, wheel throwing, and themed workshops. Classes are suitable for all skill levels, from complete beginners to advanced potters.

  • To ensure personalized attention and guidance, our classes are kept small, typically ranging from 8-10 participants.

  • No prior experience is necessary! Our classes are designed for all skill levels, and our experienced instructors will provide support and guidance throughout your pottery journey.

  • Please wear comfortable clothing that you don’t mind getting a little dirty. An apron is also recommended to protect your clothes from clay and glaze. Please keep your nails short- I mean really short :)

  • You can sign up for classes through our website. Simply visit the "Classes" section, select the class you’re interested in, and follow the registration process. Spots fill up quickly, so it’s best to book in advance!

  • All necessary materials, including clay, tools, and equipment, are provided for your class. You’ll also have access to our studio facilities during your scheduled session.


  • Yes! Once your pottery pieces are completed, they will be fired in our kiln. You will be notified when they are ready for pickup, typically within a few weeks.

  • Absolutely! We offer private pottery parties and team-building events for groups. These can be tailored to meet your specific needs. Please contact us for more information and to arrange a booking.

  • Drop-in Refund/cancellation Policy

    • The course must be booked and paid in full at the time of reservation.

    • All sessions are non-refundable.

    • If the tutor is unable to conduct the course for any reason, a full refund will be issued.

    • Attendance and Rescheduling:

      • Missing a scheduled session on the day of the workshop is non-refundable and cannot be rescheduled.

      • We require at least 5 days' notice to reschedule & fill your spots. We have small class sizes and value each spot so the more notice the better! If you need to reschduel you can do so through your original order confirmation- otherwise email us at hello@themudhouse.co.uk

    Course Refund Policy
    Courses must be booked and paid in full. Due to limited space, we unfortunately cannot offer full refunds for cancellations. However, we understand that life happens! Our refund policy is as follows:

    • A 10% admin fee applies to all cancellations.

    • Cancel up to 3 weeks before the class for an 80% refund.

    • Cancel 2 weeks before the class for a 40% refund.

    • Cancellations after this period will not be refunded.

    • You may transfer your booking to another name but cannot transfer to a different class.

    • If the tutor is unable to run a particular session, a catch-up session will be arranged.

    • Should the course be cancelled by the tutor, a full refund will be provided.

  • For any additional questions or inquiries, feel free to reach out to us via email at

    info@themudhouse.com

    , or give us a call at (07463 010 840). We're here to help!

  • At The Mud House, we understand that you may want to receive your finished pottery pieces without needing to visit the studio for pickup. We offer shipping services for completed items at an additional cost.

    Shipping Details:

    • Cost: The cost of shipping will vary depending on the weight and dimensions of your items, as well as your location. Once your pottery is ready for pickup, we will provide you with a shipping quote.

    • Packaging: We take great care to package your items securely to ensure they arrive in perfect condition, utilizing recyclable materials whenever possible.

    • Delivery Time: Once your item has been shipped, delivery times can vary. Please allow 5-7 business days for domestic shipping. International shipping times may take longer depending on the destination and customs processes.

    If you would like to arrange shipping for your finished pottery, please let us know when you are notified that your items are ready for collection, and we will assist you with the details!

  • Yes! Once your pottery pieces are completed, they will be fired in our kiln. You will be notified when they are ready for pickup, typically within a 5-6 weeks.

  • Becoming a member of The Mud House is a fantastic way to gain access to our studio facilities and continue your pottery practice independently!

    Membership Requirements:
    To apply for a membership, you must have completed a pottery course at The Mud House or another recognized pottery studio. This ensures that all members have the necessary skills and knowledge to work independently in the studio.

  • At The Mud House, we strive to create an inclusive environment for all pottery enthusiasts. However, we want to inform you that our studio has limited accessibility options.

    Accessibility Information:

    • Studio Location: Our studio is located on the upper floors, and unfortunately, we do not currently have wheelchair access.

    • Restroom Facilities: We have a restroom located on the basement floor, which is not accessible via wheelchair.

    We understand that this may be a limitation for some individuals, and we are actively looking into ways to improve accessibility in the future. If you have any specific needs or inquiries, please feel free to contact us, and we will do our best to accommodate you.